How to shop online

SUBMIT AN ORDER

Shopping at our store is quick, easy, and secure. We recommend that in order to enjoy an exclusive and more personalized shopping experience, you should create an account. This is a quick and easy process. Alternatively, you can shop as a guest and create an account later.

Below, we explain step by step how to make a purchase:

• Explore our catalog: Browse through our categories or use the search bar to find the products that you are looking for. You can click on each product to get more details, images, and specifications.
• Select the products: Once you find a product that you want to buy, add it to your shopping cart by clicking the “Add to Cart” button. You can continue browsing and adding more products to your cart before complete your purchase.
• Review your cart: When you have finished selecting the products, access your shopping cart. Here you can see a list of the selected products, check the quantity, and modify any of the selected products.
• Checkout process: Click the “Proceed to Checkout” button to start the payment process. Provide the required information, such as your shipping address, contact information, and preferred payment method. Make sure to review all the information carefully to avoid errors.
• Order confirmation: Once you have entered all the necessary information, review your order and click “Confirm Purchase” to complete the transaction. You will receive a purchase confirmation at your registered email address, along with the details of your order. It is important to have your email registered correctly. If you do not receive the purchase confirmation within 24 hours, make sure to check your Spam folder. If you do not receive the confirmation, you can contact us, and we will be happy to assist you.
• Order Tracking: We will process and ship your order as soon as possible. Once processed and shipped, we will provide you with a tracking number so you can track the status of your shipment through our website or the courier service.
• Customer support: If you have any questions, concerns, or need additional assistance during the purchasing process, do not hesitate to contact our customer support team. We are here to help you and provide you with the best service.

ORDER CANCELLATION

Once you place your order through the website, unfortunately, we cannot cancel it. This is because as soon as it is placed, it immediately begins processing. However, you can return unwanted items once you receive them. Simply refer to our Returns Policy for more information.

ORDER MODIFICATION

Once you have made your purchases, if your order has not yet been shipped, you can contact us if you wish to add other items. Please note that the items you selected when you placed your order cannot be changed or modified (sizes, colors, or models).You can only add different items to your order or increase the quantity of the items purchased, as long as your order has not been shipped and you have contacted our department, and they confirm that you can add other items.

Note: If your initial order does not qualify for free shipping and you want to add additional items that would reach the specified amount for free shipping, the initial shipping cost will still apply because the shipping charge cannot be modified once the order has been submitted.